Congrid and HomeRun are extending their collaboration with an integration that further improves the customer service experience for warranty and annual repairs.
The integration helps real estate developers and renovation companies to increase transparency through smooth communication with residents and contractors. The warranty and annual repair management process streamline when data flows seamlessly between the platforms. The integration combines the benefits of the two systems, resident communication is handled in HomeRun and repair management in Congrid. Specifically designed for professionals in production, development, customer service and the customer experience, it streamlines the warranty and annual repair process and removes extra manual work steps.
“Seamless communication between the stakeholders is vital for improving the industry productivity. Work is not as productive as it should be if only people share information – platforms also need to communicate. We are making this possible by streamlining the flow of information between the two platforms,” says Congrid CEO Timo Makkonen.
Because the system is developed with users, they can be sure of always being kept up to date regarding the status of observations. In addition, the warranty and annual repair processes are streamlined, and extra manual work steps are done away with.
“We strive for superior service in an environment where consumer awareness and construction costs have increased significantly in recent times. Bringing the users of premises into a digital interface through which the information flows to the builders in a manageable form is essential for flawless construction”, comments HomeRun CEO Otto Laurila.
Congrid and HomeRun are both part of SmartCraft Group. Listed on the Oslo Stock Exchange, SmartCraft is the leading Nordic provider of software solutions for craftspersons and the construction industry, with six subsidiaries in three countries.
More information:
Timo Makkonen, CEO, Congrid, (+358) 447167 200, timo@congrid.fi
Otto Laurila, CEO, HomeRun, (+358) 44 284 0278, otto.laurila@homerun.net
